The Sales Refinery Newsletter

Dear ~Contact.FirstName~;

What do graduations, Memorial Day, and summer time all have in common?

They are all reasons people give for why now is not a good time to work a direct selling business!

Dear ~Contact.FirstName~;

Last week my grandson Rocco was as excited as I have ever seen him; he was going to be able to see his daddy play football as the Police Officers were playing the Firefighters that night! 

Then something happened that changed all that; my son received a phone call that he was needed that night on patrol. Thank goodness I wasn't there when that news arrived - I think Rocco's disappointment would have been too much for his Nana to handle :(

Fortunately my son reached out to me by telephone, and I offered to pick Rocco up for the day and to have him spend the night. Within moments our little unsatisfied customer turned into a happy customer again. Where's my "easy button"?

Unfortunately, it's not always that easy to get your upset prospects and customers happy again, or is it? In this week's article I show you the power of real communication! I hope this article touches your heart while reading it as it did mine while writing it! :)

Dear ~Contact.FirstName~;

Last weekend I followed a group of cyclists riding from Phoenix to Tucson (118 miles), only I drove a SAG (Support and Gear) vehicle. I know it must sound intense to ride a bicycle for 118 miles, but imagine driving 118 miles in a car and it taking 7 hours! Haha! 

We had some rather amazing people on the ride. If you've read my newsletter for a while, you surely remember Shayna. She was on her bicycle and was hit by a drunk driver less than a year ago. No one really understands how she lived through that, but what they REALLY don't understand is how she is back on her bicycle, and in fact was one of the first people to finish the ride from Phoenix to Tucson. 

The toughest part of Shayna is her mind. She knows how to dig deep even when those trouble thoughts tell her that she has nothing left to give. This week's article shows you the power of digging deeper when you are feeling like you want to quit!

Dear ~Contact.FirstName~;

About a month ago I noticed how lazy I had become with my thoughts, and I chose to turn things around immediately. I began playing what I call The Gratitude Game. The rules of this game are simple - frequently throughout the day seek out common and uncommon things for which you can express gratitude.

The last two times I traveled I found a boatload of things for which to be grateful. I know this might sound crazy, but I even felt gratitude while standing in line at TSA! Frankly, the entire airline industry and its system is just down right amazing.

I love my business and my business does involve airline travel so I'm always grateful for the airline industry because it definitely makes what I do for a living possible. I am always happy and grateful to be traveling, and people are always friendly to me, but things were particularly extraordinary for me the last couple weeks when I heightened my level of appreciation and gratitude.

What I've discovered is that people really notice when you are intentionally grateful; apparently you have a completely different magnetic field. I've literally had several flight attendants on different flights hug me good-bye (THAT has never happened before), and I seriously did nothing so extraordinary to deserve that. I maintain that the level of gratitude I was feeling just pulled people toward me!

The most beautiful thing is that it is impossible to feel worry, anger, frustration, fear, envy, or any kind of upset when you are feeling grateful. In other words, there is no faster way to align yourself with the Divine than expressing gratitude.

I can't help thinking that we would all have much more successful businesses if we got in the habit of expressing gratitude numerous times a day. In today's article I discuss ways to cause your team to excel, and I'd like to suggest that the most powerful way to do that is to mentally express appreciation and gratitude for those individuals numerous times day.

Just today I read in one of Joseph Murphy's books, "What you bless you multiply. What you condemn you lose."

Dear ~Contact.FirstName~;

My grandkids were out of town for a week so I could hardly wait to have them come over and play with me yesterday. We went to a playground, then we played a few running games at the park, then we played with a train set, and the we went to The Crepe Bar for lunch.

When their Mommy came to pick them up, my grand-daughter Maya was tired and excited to go home and take a nap, but my grandson Rocco looked so sad, I thought my heart would break. I tried explaining that I had work to do because I was heading out of town, but he had no desire to accept Nana's "No."

Little Rocco's strategy worked well for him because his Nana is a total sap for little children with sad eyes, but in this week's article I show you why it really is a better sales strategy to learn how to be with any answer your prospects give you - yes or no.

Dear ~Contact.FirstName~;

I didn't realize it, but I guess I'm kind of famous at my neighborhood Trader Joe's. I discovered that at the booth where someone was serving samples of zucchini pancakes with maple syrup (yum yum!).

When I arrived at the booth I said "Hello" to Dawn and she said, "Let me guess... Fabulous! -You're doing FABULOUS!" Of course I responded that I was doing fabulously.

Dawn then told me that she has told her husband, "There's this woman I see all the time at work, and she is always in a great mood, and she always says that she's doing fabulous!"

Okay, okay. Truth be told... I can get grumpy and crabby just as quickly as anyone else, but I have also learned how to let go of being grumpy and crabby just as quickly. If you find yourself feeling angry about something longer than a few minutes, consider that you are getting a secret thrill from being miserable!

The sooner you realize that there is no power available in feeling miserable, the sooner you discover what real living truly feels like, and in today's article I show you how to become unbelievably powerful in your business!

Dear ~Contact.FirstName~;

This past Friday night I had a long meeting to go to, and I admit that once I arrived at the meeting I suddenly became mesmerized by a thought that was telling me that I didn't want to be there. Unfortunately I failed to see that as just a thought in that moment, and because I failed to see that, I started to relate to that thought as if it were real.

Then, wouldn't you know it, things got off track and at one point we had spent an hour discussing something that was not on the evening's agenda. I sat there getting more frustrated by the minute. I kept telling myself that these people were wasting my time, and that I had not agreed to spending my Friday night discussing what they were discussing.

I spent at least 15 minutes of the drive home reviewing just how irritated I was and why. Then somehow a beautiful idea managed to make it's way through all the garbage to say, "Hey, would it not be far more fun to think about things that do not irritate you?"

In that moment the mesmerism with all that "stinkin thinkin" broke, and I was able to see that there was absolutely no need for me to spend a single moment suffering when I could just as easily think about things that light me up. In this week's article I'll show you how gaining control over destructive thinking can improve your business in a seemingly effortless way.

Dear ~Contact.FirstName~;

Eights months ago, my office assistant Shayna was hit by a drunk driver while riding her bicycle. Shayna was training for her second IronMan race when the accident happened. She was not in a good way - both her forearms and wrists were broken, both her legs were badly broken, her hip was fractured in three places, numerous ribs were broken, her clavicle was broken, and there was a crack all the way down her spin. But her head remained injury free and her doctors told her that saved her life!

I was part of a team that watched over her and took care of her when she got out of the hospital, and although Shayna told me time and time again that I was her hero, the actual truth was that she was mine. When it came to taking care of her, there was nothing Shayna couldn't ask me to do. So yes all that stuff that we often think we couldn't handle... it's just no big deal. Really.

If anything was a big deal it was the courage, the humility, and the incredible vulnerability it took to be Shayna during that time. She did not have the luxury of resisting; she had to give up everything and completely surrender every ounce of pride in her being, which made me realize what a truly extraordinary being she was and is.

The picture above is of Shayna. I took it just a couple weeks ago during Mr. Motivator's ridiculously intense Performance spin class. Yes, she is already back in the saddle training so that she can eventually get back on her road bike! Mr. Motivator calls her "IronMan Tough!"

In this week's article I'll be showing you what allowed someone like Shayna to beat all the odds, and it might surprise you how powerful this can be in your business and your life.

Dear ~Contact.FirstName~;

I admit it - during the month of December I ate far too many Christmas cookies and failed to go to the gym everyday as I usually do. When I got on a scale after the New Year, there was a decent gap between what I weighed and what I like to weigh!

Now before you start sending me sympathy cards and replacement meal shakes, I should let you know that the situation is under control. With the help of my juicer, my spin instructor Mr. Motivator, and Bikram Yoga, there are only a few Marzipan Pinwheel Cookies (my favorite) left to burn off!

The richest part of this experience (besides all the butter in those cookies) was the unique opportunity to really observe how I operate when I miss the target I seek. I could not help but see how this related to business and how discouraged we can become when we fall short of reaching a goal. 

In this week's article I show you ways to move forward and avoid getting stopped when you find yourself living in that gap of where you are now and where you want to be.

Dear ~Contact.FirstName~;

My sincere New Year’s wish to you is that in some way, either through my free weekly article, my live workshops, my tele-seminars or webinars, my audio programs or book, or my group coaching, I can inspire you to bring the fullest expression of YOU to the world.

This week I received phone call from my friend Nassim. She had just contacted me a week ago to wish me a happy New Year. This week she wanted to schedule time to talk on the phone because she was hoping to get some business advice. 

I doubt that I would not have bothered to find the time to talk to her this week, if she had not contacted me for months. But ever since we met each other in a seminar six months ago, she has been the champion of staying in communication. It seems like I receive a text or a phone call from her every couple of weeks.

When she reached out to me the other day I realized how grateful I was to her. Certainly her commitment to stay in communication with me makes me feel valued and special, but the real gift has been the opportunity to get to know her and her dreams and aspirations.

Each time you reach out to your customers this year, consider that you are giving them the opportunity to get to know YOU, and that alone might make them feel valued and special.